Scope of Services
Terms of Sale
50% Graphic Design Fee non-refundable deposit due on all jobs prior to commencement of work. The balance is due upon completion (unless otherwise specified in writing), prior to the release of final files, digital files, or upload of digital files to Client. LaChela Media does NOT participate in bartering. All services require FULL payment.
Please allow 5-7 day turnaround time for graphic design and 45-60 days for web design assignments once a complete order is placed. Quoted turnaround times start when the Client has verified and signed the Scope of Services and the Agreement and has been submitted, and provided that LaChela Media has received all images, artwork, digital files, security permissions, usernames, passwords, textual content, and any other content or information needed to create Clients project. Turnaround times vary and are not guaranteed.
Rush Service (Graphic Design Only)
To qualify for 48 hour rush service, order must be placed, images, artwork, digital files, and/or textual content, and all files approved within 24 hours. Rush orders are subject to a $50.00 rush charge.
Content, Image, Artwork & File Requirements
LaChela Media does NOT write, create, or edit content. All textual content must be supplied fully edited and as it should appear on Clients website or final graphic design. All content must be submitted in a digital format. Additional fees apply if writing is required for your project.
All content and Client design specifications must be supplied prior to initiating work on project. Any changes made to initial content received by LaChela Media will result in an additional charge.
LaChela Media occasionally purchases licensed royalty free stock photography to create custom art and marketing collateral. The Client is responsible for abiding by the license associated with any stock images used to create the Client’s artwork. License terms provided upon request.
Original stock photos and native editable files are not included as ‘final files’ or as any part of the final design work provided by LaChela Media. Providing editable files that include stock photos provided by LaChela Media would be a violation of our license Agreement. If you provided all photos and images and would like the native files for your project, they can be provided upon request at an addition cost.
Pre-made designs created by LaChela Media are sold exclusively to one customer, retired and are never re-sold. LaChela Media occasionally uses licensed stock photography to re-create pre-made cover art and will not be held liable if the same stock photography is used by someone else.
LaChela Media strongly recommends that all design work receive at least a one-time proofing by the Client to ensure that all written text information is correct. Clients are 100% responsible for the accuracy of layouts & text content. Please proofread all layouts carefully. Any changes made to initial content and/or instructions received by LaChela Media will result in an hourly service charge. Any additional changes made after the final proof approval will be billed at the hourly rate.
LaChela Media will reproduce color from submitted photos, or digital layouts as closely as possible, but cannot exactly match color and density because of limitations in digital media. LaChela Media accepts no responsibility for color variations between submitted images and the actual artwork or product they represent whether in print or online.
Client’s Alterations and/or Change-Orders
It is the Client’s responsibility to check the proof carefully and thoroughly. There shall be no charges to the Client for revisions or corrections or additions made necessary by errors on the part of LaChela Media prior to the release of final files. Any other changes requested by the Client shall be considered Client’s Alterations or Change Orders if they are requested after the acceptance of final files. Client alterations and/or change orders from the original submitted specifications and submitted material will be subject to an additional charge. After final proof approval, any changes will be billed separately.
Graphic Design – A full refund, less the non-refundable 50% deposit is available prior to release of final files to the Client, of graphic designs and/or digital files created by LaChela Media, and prior to LaChela Media receiving proof acceptance. After proof has been accepted, no refund is available on graphic and design services.
All refund requests must be received in writing.
LaChela Media may print and/or include a small graphic or web design credit on the completed projects unless Client requests in writing that the credit not be included.
LaChela Media reserves the right to use any submitted materials or finished product for promotional purposes. LaChela Media reserve the right to distribute free samples of your job.
Right to Refuse
LaChela Media reserves the right to refuse service for any reason. In no event will LaChela Media be liable to the Client or any third party for any damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the refusal of services even if LaChela Media has been advised of the possibility of such damages.
The Client will indemnify and hold harmless the designer, LaChela Media, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against the Designer on the grounds alleging that said design and/or printing violates any copyright or any proprietary right of any person. It is the Clients responsibility to screen the use of photos or artwork provided to LaChela Media which are copyrighted or have copyright pending. You certify that you own the rights to use the image(s) being reproduced.
If any provision of this Agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this Agreement and shall not affect the validity and enforceability of any remaining provisions.
This Agreement is a legal document under exclusive jurisdiction of courts within the United States of America.
By purchasing graphic design and website design from LaChela Media, you agree to the above terms & affirm that you have read and understood them fully.